Artificial intelligence (AI) tools are increasingly being used by consumers to file complaints against traders. Currently, around 60% of requests for assistance in resolving disputes with vendors from other EU countries received by the European Consumer Centre Czechia are prepared in this way. However, such descriptions can also generate inaccuracies, including references to non-existent sections of laws or court…
The European Consumer Centre Czech Republic warns consumers against fraudulent messages that have recently been spreaded via email and communication apps. Their authors claim to be employees of the European Consumer Centres Network (ECC-Net) or specific national centres, including the Czech one. They use fake “legal experts” names, titles, logos (this year relating to the 20th anniversary of the network)…
Renting a car on holiday abroad can be a practical solution for exploring places off the beaten track. However, it still happens that when consumers return home, the car rental company does not refund their alleged deposits or deducts money from their credti card for alleged damage to the car body. Practical examples show that preparedness and diligence when picking up and returning the vehicle can play a key role…
The European Union has a long-standing commitment to ensuring that consumers have clear and reliable information when buying food. Clear labels help people make better choices about what they put in their cart and subsequently on their plate. Yet, according to a 2024 report by the European Court of Auditors, food labelling still faces challenges that can consumer choices difficult. One common shortcoming is the…
