After Christmas, several things often happen all at once: gifts haven’t been delivered, have arrived damaged, or don’t match the description, and on top of that, big clearance sales start, promising “last items at the lowest prices.” What should you avoid and what should you prepare for returns and complaints? The basis for all situations is to have all together the documents, order number…
A colleague at work took over and paid for a parcel addressed to her. But she hadn’t ordered it. It cost her CZK 1,200. Should she have refused to pay her colleague who paid at delivery? With Christmas approaching, this could happen to any of us in the bunch of parcels containing Christmas goods. But it doesn’t have to… How to deal with these situations? A consumer from the Central Bohemian Region…
(Prague, November 28, 2025) Discounts everywhere you go – today is Black Friday and 1 December is Cyber Monday, with a sea of promises of huge discounts. But not all of them are truly advantageous. The European Consumer Centre Czechia points out marketing tricks and dubious practices that can confuse or harm consumers. “There are fake discounts, where sellers raise the price before the sale so that the…
Artificial intelligence (AI) tools are increasingly being used by consumers to file complaints against traders. Currently, around 60% of requests for assistance in resolving disputes with vendors from other EU countries received by the European Consumer Centre Czechia are prepared in this way. However, such descriptions can also generate inaccuracies, including references to non-existent sections of laws or court…
