Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions

News

Commission to ease cross-border purchases in EU

Brussels,

The European Commission today tabled a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently across the EU. The plan is to boost e-commerce by tackling geoblocking, making cross-border parcel delivery more affordable and efficient and promoting customer trust through better protection and enforcement.

Prague,

Survey: Did the price of your flight, hotel or car increase during online reservation?

Prague,

A lot of consumers complained in 2015 to the European Consumer Centres Network (ECC-Net) because the price they finally paid or would have to pay for an online reserved flight, hotel or car was higher than the initially indicated price. Have you already been in the same situation? Dear consumer, please take one minute to share your very valuable experience with us in a short survey!

ODR: New platform for consumers and traders

Prague,

How ADR and ODR mediation worksThe European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.