Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions


What to beware of at Czech Christmas markets


Advent markets start this weekend in the Czech Republic. Lovely atmosphere at Czech Christmas fairsBefore travelling to Czech towns and cities, foreign consumers should read the following practical tips, advice and warnings relating to possible behaviour of some vendors. Beware of pickpockets in some cities and think about benefits of discounted goods.

How to pay safely for Christmas presents online


Mouse driven online shopping Some consumers are afraid of losing their money when shopping online abroad. The European Consumer Centre advises to pay with cards or via electronic payment systems because they provide a good level of protection for the consumer.

How to complain after bitter return from holidays


Cockroaches under your bed, mould in the bathroom, dirt in the kitchen, and in addition some smell from the back yard of the hotel where a see view was promised – who experienced this, must have grumbled. But that’s not enough. It is necessary to speak up and require remedy or at least a discount from the paid amount. After their return from holidays, some consumers ask how to file a complaint and what is the period for such action.