The European Commission today tabled a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently across the EU. The plan is to boost e-commerce by tackling geoblocking, making cross-border parcel delivery more affordable and efficient and promoting customer trust through better protection and enforcement.
A lot of consumers complained in 2015 to the European Consumer Centres Network (ECC-Net) because the price they finally paid or would have to pay for an online reserved flight, hotel or car was higher than the initially indicated price. Have you already been in the same situation? Dear consumer, please take one minute to share your very valuable experience with us in a short survey!
The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.