Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions


Online frauds misuse Airbnb brand


Internet users are at risk of fraudulent ads offering private accommodation and trying to look like Airbnb offers. But the goal is not to accommodate anyone, but get hundreds of euro from trusting consumers. These cases can be recognized – alleged consumers don’t follow the rules of the mentioned platform, European Consumer Centre Czech Republic states.

Consumer Day: Number of people turning to ECC grows


Help and advice for consumers in EuropePeople experiencing problems with traders from other EU countries turn to the European Consumer Centre. Last year, there were 1,117 consumer contacts which represented 10% increase when compared with 2015. Most frequent areas are air passenger rights and e-commerce, followed by accommodation services and online dating sites. The centre informed about its 2016 review on the World Consumer Day.

Alert: Check online vendors contacts


Do you know enough about an online trader?Many consumers lose their money because they buy goods in e-shops that fail to provide any contact details and sales conditions. However, this is the elementary sign of fraud or unfair vendors who either don’t send any goods at all or the goods is of poor quality. On today’s Safer Internet Day, the European Consumer Centre warns: e-shops without any existing contact address aren’t trustworthy.

What we know about British Airways strike


letadla-ilustracni-cekani012.jpgThe trade union Unite has announced that it intends to hold industrial action involving one of five British Airways cabin crew fleets on Tuesday 10 and Wednesday 11 January 2017. The carrier announced that they ensured that all of their customers, with bookings on those two days, will travel to their destinations. The company will published details about the contingency plans on its website, stating that only a minor number of flights will be merched to and from Heathrow.