Information about your rights and legal help
in claims against traders from other EU states.

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions

News

Prague,

Prague,

Roaming is cheaper – a drop of over 50%

Prague,

Where you can safe thanks to cheaper roaming.It's a big summer sale courtesy of the European Commission! From 1 July 2014, the EU will cut the price caps for data downloads by more than half: down from 45 cents per megabyte to 20c/MB. It will become even cheaper to use maps, watch videos, check mails and update social networks while travelling across the EU.