Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions


TAP Portugal - Pilots' Union strike


TAP PortugalThe carrier TAP Portugal informs its passengers concerning difficulties caused by the pilots' union strike that will cause difficulties in TAP's regular operation between may 1st and may 10th. TAP is allowing, since the announcement of the strike, the passengers to rebook their reservations to other dates, without any cost, or to cancel and request a travel voucher, to be used within 1 year on TAP flights, in order to mitigate as much as possible the effects of the strike.

Air carrier VIP Wings went bust


The Slovakian company VIP WINGS which operated the Danube wings airlines, was declared bankrupt. We advise consumers who purchased flight tickets via debit or credit card, but never flew nor got their money back, to ask their card provider for so called chargeback that would return the money paid to the bank account. Note that in most countries banks are not obliged to carry out chargeback by law, but according to ECC CZ experience they are willing to do so.

Roaming is cheaper – a drop of over 50%


Where you can safe thanks to cheaper roaming.It's a big summer sale courtesy of the European Commission! From 1 July 2014, the EU will cut the price caps for data downloads by more than half: down from 45 cents per megabyte to 20c/MB. It will become even cheaper to use maps, watch videos, check mails and update social networks while travelling across the EU.