Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions


Contribute to survey on online shopping in the EU


Organizace ANEC - autor průzkumuIf you give us a minute of your time and answer several questions, your experience with online shopping in the EU will contribute to the results of a survey on consumers' situationand problems in the internal market. What sorts of things do you buy? What problems have you experienced? Who do you complain to and how satisfied are you with the outcome? Please click here. We'll be gratefull for your contribution.

Italian becahes: High fines and arrest for purchase of fakes

Bolzano, Italy,

Padělek značkové kabelkySouvenirs from Bella Italia? Pay responsibly, pay attention! “They have succeeded in accumulating a greater mass of objects, but the joy in the world has grown less”, warned Dostoevskij. Such a monition can be addressed to those purchasing merchandise in Italy from pedlars or unauthorized websites: yielding to this temptation, indeed, can lead to criminal penalties and to administrative fines.

How to pay in Greece as a tourist


Řecká vlajkaThe Greek government revoked its previous decision on 18 July 2015 as regards the bank holiday and decided about the re-opening of bank branches as from Monday, July 20, 2015. Capital control measures still remain valid, but it should be stressed that these measures affect only accounts held in Greek bank institutions. People visiting Greece and holding accounts in foreign bank institutions are completely free to make cash withdrawals using their cards, up to the daily limit agreed with their card issuer.Credit and debet cards to be accepted as regular payment means in retail shops.

Special at Colours of Ostrava


Visiting the festival Colours of Ostrava this year? Come and try luck at the stand of the European Commission, Erasmus + and European Consumer Centre! If you answer our questions correctly you may win interesting prices and more than that you can learn something new about your rights as a traveller in Europe, including information about the „ECC-Net: Travel“ app with phrases for claims in 25 languages, topics of united Europe from the Representation of the Commission in the Czech Republic and possibilities of studies abroad not only within the EU. Don’t forget to visit the new discussion stage Voices of Freedom with topics of the world nowadays. We are looking forward to meeting you at Colours from July 16 to 19!