Information about your rights and legal help
in claims against traders from other EU states.

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  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
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News

Festival at Kampa offers music, films and games for children

Prague,

Evropa na Kampě - pestrý program s mezinárodním rozměremIntercultural band N.O.H.A., Lithuanian electro music, Irish dancers and much more of music will be prepared at the open air festival EUROPE AT KAMPA on Friday May, 15, from 3 p.m. Free entry. Come, have fun, learn something new about Europe and watch films about its dark history, visit the stands of EU Member States' embassies, taste a bit of foreign countries' atmosphere and get inspired for your summer vacation! You can also get useful information and advice from European information networks. Read more at the website of the European Days organized by the Representation of the Commission in the Czech Republic and join us!

Touristic information about the situation in Cyprus

Prague,

The following information was provided by the ECC Cyprus. In Cyprus tourists can make payments with credit cards and EC cards problem-free and withdraw money from cash dispensers? Sights are open as usual and potential strikes that could influence holidays of the country’s visitors are not expected. No bottlenecks in terms of foodstuffs, medications or gas have been noticed. The present tourists haven’t reported any hostilities and all is claimed to be prepared for the touristic season as usually.

 


Commission proposes new measures to strengthen air passenger rights

Prague,

The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to which they are entitled. Learn more in the press release published by the European Commission whose proposal will now go through a long European legislation process.