Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions


Air Lituanica ceases its operations


Letadlo Air LituanicAirline Air Lituanica ceases its operations from mid-day of May 22, Friday. Airline management are stopping all regular flights and will put all the efforts so that the travelers would be affected as less as possible. The solution for some passengers is already found. Air Lituanica has agreed with Air Baltic - Latvian airline and passengers’ carriage is guaranteed within the next 8 days. For the rest of the flights will still be discussed. For updates see

TAP Portugal - Pilots' Union strike


TAP PortugalThe carrier TAP Portugal informs its passengers concerning difficulties caused by the pilots' union strike that will cause difficulties in TAP's regular operation between may 1st and may 10th. TAP is allowing, since the announcement of the strike, the passengers to rebook their reservations to other dates, without any cost, or to cancel and request a travel voucher, to be used within 1 year on TAP flights, in order to mitigate as much as possible the effects of the strike.

Air carrier VIP Wings went bust


The Slovakian company VIP WINGS which operated the Danube wings airlines, was declared bankrupt. We advise consumers who purchased flight tickets via debit or credit card, but never flew nor got their money back, to ask their card provider for so called chargeback that would return the money paid to the bank account. Note that in most countries banks are not obliged to carry out chargeback by law, but according to ECC CZ experience they are willing to do so.