Information about your rights and legal help
in claims against traders from other EU states.

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions


Correct answer to our home page survey question


In the survey on the homepage of this website we ask questions concerning protection of consumer rights. You cannot win anything but a good feeling from correct answer. And the correct answers are presented in the news column after the poll question changes. And the correct answer to the question "What amount of compensation would you get when your flight is cancelled due to cancellation caused on carrier's side?" is 250 EUR. Read more about your air passenger rights here.

Lectures given by ECC in relation to European Consumer Day


ECC CZ employees will give lectures on consumer rights in the European market shortly after the European Consumer Day. It will be on Tuesday march 18 in Hradec Králové and on March 20 and 21 in Jablonec nad Nisou.

We advice consumers at Holiday World


Especially air passenger rights belong among the most interesting information for visitors of the travel trade fair Holiday World in Prague where the ECC Czech Republic has its stand from February 20 to February 23, 2014. If you have questions concerning your right in the internal market or your particular dispute with a trader based in other EU country, Norway or Iceland, come along. You can also compare offers of a number of tour operators and travel agencies as well as various towns and regions or many foreign countries.

ECC has its stand at tourism fair in Brno


Visitors of the tourism fair GO at Brno Exhibition Centre can visit the stand of the European Consumer Centre and learn about their rights when travelling abroad and resolution of potential problems with vendors from other EU countries as well as norway and Iceland.