Information about your rights and free help
in claims against traders from other EU states

What can we help you with?

  • We inform consumers about their rights in EU, Norway and Iceland
  • We help resolve problems with traders from other EU countries
  • All our services are free of charge
  • We don't help consumers in national complaints or claims
  • We don't solve problems with traders out of the ECC-Net states
Frequent questions



Press conference of ECC and CTIA - June 2 at 1 p.m.


Logo 10letého výročí sítě ESCLet us invite you to the press conference on 10th anniversary of the European Consumer Centres' Network ECC-Net that will be held on June 2, 1 p.m., at the seat of the Czech Trade Inspection Authority. Free of charge assisstance of the ECC-Net over the past decade will be presented by the Director of ECC CZ Tomáš Večl, the Director General of the Czech Trade Inspection Authority Mojmír Bezecný and Deputy of the Minister of Industry and Trade Karel Novotný. New version of the ECC-Net: Travel application as well as a successfully resolved case will also be presented.

Air Lituanica ceases its operations


Letadlo Air LituanicAirline Air Lituanica ceases its operations from mid-day of May 22, Friday. Airline management are stopping all regular flights and will put all the efforts so that the travelers would be affected as less as possible. The solution for some passengers is already found. Air Lituanica has agreed with Air Baltic - Latvian airline and passengers’ carriage is guaranteed within the next 8 days. For the rest of the flights will still be discussed. For updates see

TAP Portugal - Pilots' Union strike


TAP PortugalThe carrier TAP Portugal informs its passengers concerning difficulties caused by the pilots' union strike that will cause difficulties in TAP's regular operation between may 1st and may 10th. TAP is allowing, since the announcement of the strike, the passengers to rebook their reservations to other dates, without any cost, or to cancel and request a travel voucher, to be used within 1 year on TAP flights, in order to mitigate as much as possible the effects of the strike.