The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.
When searching for better deals in the internal market, it is suitable to consider possible resolution of problems that may occur after purchases elsewhere in the EU. Some vendors, especially from the neighbouring countries, may be reluctant to settle claims despite having promised to come directly to consumer’s home in the Czech Republic to resolve certain complaints.
Five major car rental companies have agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities. Citizens will benefit from more clarity on insurance policies and tank refuelling options, more fairness when handling damages, and more price transparency. Complaints related to car rentals received by the European Consumer Centres have increased sharply in the last two years.
Consumers all over the EU, Iceland and Norway enjoy several levels of protection against the delivery of goods which are not in conformity: next to the mandatory protection by law prohibiting the sales of goods not conform to their description, legal guarantees apply to faulty products and when purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an extension of the legal guarantee.
Find enclosed information about obligation to use winter tyres when driving to various European countries. What are the different time periods or specific weather conditions within which you need to use such vehicle equipment? What is the required tread depth to be considered a winter tyre? Information has been provided by members of the European Consumer Centres' Network (ECC-Net). Find enclosed a brief summary in an excel file as well as more detailed information in pdf.
What to do at the airport when your flight was cancelled or your luggage didn’t arrive? You can easily check a free-of-charge mobile application which covers your passenger rights and which was launched by the European Commission. You may also use the information about the air carrier’s obligation of care in case of flight cancellation caused by a snow storm.
Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases.
More and more people let themselves get attracted and pay thousands of EUR in advance for goods which they ordered via internet from abroad, but which they will never receive. They become victims of frauds or scams when willing to buy e.g. a car, notebook, mobile phone or a tractor for a very favourable price. The European Consumer Centre provides several pieces of advice how to easily check the particular trader from who a consumer wants to buy. It is not possible to eliminate the risk of fraud entirely, but it is possible to minimize it – with the help of cautious behaviour.
Online fraudsters offer electronics for a fraction of the price.
The ECC director Tomáš Večl was answering on-line questions of readers of the news server idnes.cz.