Information about your rights and free help
in claims against traders from other EU states

Contact us


If you need information or advice, send us an email on

If you need assistance in a dispute against a trader from an EU country which is different from the country of your residence, contact us this way via an electronic form.

If you need a consultation on the phone, call 296 366 155. If you are not a resident in the Czech Republic, but in a different EU member state, Norway or Iceland, please contact the European Consumer Centre in the country of your residency (find the contacts here).

The ECC operates at the seat of its host structure, i.e. the Czech Trade Inspection Authority - at Štěpánská 15, 120 00 Prague 2, Czech Republic.