Information about your rights and free help
in claims against traders from other EU states

ECC-Net

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Publications of the ECC-Net

The European Consumer Centres carry out common projects focused on various fields of cross-border shopping within the European Union and its common market. The reports summarizing the knowledge gained from the projects can be found here.

ECC-Net Anniversary Report 2005-2014

Prague,

The European Consumer Centre's Network has been providing free-of-charge assisstance to consumers experiencing cross-border problems with vendors from other EU countries, Norway and Iceland. The past decade is reflected in the affixed report.

ECC-Net Annual Report 2013

The number of consumer contacts within the ECC-Net increased again in 2013. Information about activities of the ECC-Net is available in its annual report.

ECC-Net Annual Report 2012

In 2012, the European Consumer Centres' Network was very active. Information kits for fans travelling to the London Olympics and the football European Championships in Poland were two of its joint projects.

ECC-Net Annual Report 2008

What cases did the 29 European Consumer Centres dealt with in 2008? Did the number of cases increased or not? You can find the answers in the ECC-Net Annual Report 2008.