Information about your rights and free help
in claims against traders from other EU states

ECC-Net: free-of-charge

Means of resolution > ECC-Net: free-of-charge

ECC-Net: free-of-charge legal assistance

Consumers who are not able to solve their problem with a trader from another EU country, Norway or Iceland are advised to turn to the ECC-Net for a free-of-charge out-of-court legal assistance. Click here to submit your complaint. In order to open a case within the ECC-Net is it necessary that the consumer already contacted the vendor who refused his claim.