Information about your rights and free help
in claims against traders from other EU states

FAQ

FAQ

How to submit your complaint

A consumer (a citizen of an EU member state, Norway or Iceland) who bought goods or services in Czech Republic and has got a problem in his/her claim can ask us for legal help. A Czech resident who bought goods or services in another EU country, Norway or Iceland and has got a problem in his/her claim can ask us for legal help.

Selected cases

We offer you selected case of the ECC so that you can see how we can help consumers with their cross-border problems.