Information about your rights and free help
in claims against traders from other EU states

How to submit your complaint

FAQ > How to submit your complaint

A consumer (a citizen of an EU member state, Norway or Iceland) who bought goods or services in Czech Republic and has got a problem in his/her claim can ask us for legal help. A Czech resident who bought goods or services in another EU country, Norway or Iceland and has got a problem in his/her claim can ask us for legal help.

It is necessary to fill in this ELECTRONIC FORM and attached scanned documents related to your claim, your explanation of the problem and information on steps you have done in your claim so far. To fill in this form you need Adober Reader in 8.1.2 version at least. If you do not manage to open or to fill in this form, you can send everything to:

  • the ECC CZ e-mail address esc@coi.cz (in case you are a Czech resident)

OR

  • the e-mail adress of the ECC in your home country (in case you live outside of the Czech Republic). See the contact list of all ECCs.

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