Many consumers lose their money because they buy goods in e-shops that fail to provide any contact details and sales conditions. However, this is the elementary sign of fraud or unfair vendors who either don’t send any goods at all or the goods is of poor quality. On today’s Safer Internet Day, the European Consumer Centre warns: e-shops without any existing contact address aren’t trustworthy.
The trade union Unite has announced that it intends to hold industrial action involving one of five British Airways cabin crew fleets on Tuesday 10 and Wednesday 11 January 2017. The carrier announced that they ensured that all of their customers, with bookings on those two days, will travel to their destinations. The company will published details about the contingency plans on its website, stating that only a minor number of flights will be merched to and from Heathrow.
Advent markets start this weekend in the Czech Republic. Before travelling to Czech towns and cities, foreign consumers should read the following practical tips, advice and warnings relating to possible behaviour of some vendors. Beware of pickpockets in some cities and think about benefits of discounted goods.
Some consumers are afraid of losing their money when shopping online abroad. The European Consumer Centre advises to pay with cards or via electronic payment systems because they provide a good level of protection for the consumer.
Cockroaches under your bed, mould in the bathroom, dirt in the kitchen, and in addition some smell from the back yard of the hotel where a see view was promised – who experienced this, must have grumbled. But that’s not enough. It is necessary to speak up and require remedy or at least a discount from the paid amount. After their return from holidays, some consumers ask how to file a complaint and what is the period for such action.
The number of particular complaints in which the European Consumer Centre Czech Republic assisted consumers significantly increased. In 2015 it dealt with more than 600 cross-border disputes against vendors from other EU countries, Norway and Iceland. Consumers benefited from free-of-charge direct assistance or advice. The remaining part of 1,113 consumer contacts consisted of consumer queries concerning consumer rights in the internal market.
When on vacation many people lose attention and are less cautious as regards unfair conduct of sellers of goods or providers of services. The European Consumer Centre offers seven tips what to be aware of and how not to get cheated when travelling across Europe.
When searching for last minute offers, especially users of the internet should not rush into ordering a travel package or accommodation if they may wish to cancel it for any reason later. There is no right for withdrawal from the contract and especially services providers from other EU countries can claim high cancellation fees that can sometimes amount up to 100%.
The European Commission today tabled a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently across the EU. The plan is to boost e-commerce by tackling geoblocking, making cross-border parcel delivery more affordable and efficient and promoting customer trust through better protection and enforcement.
A lot of consumers complained in 2015 to the European Consumer Centres Network (ECC-Net) because the price they finally paid or would have to pay for an online reserved flight, hotel or car was higher than the initially indicated price. Have you already been in the same situation? Dear consumer, please take one minute to share your very valuable experience with us in a short survey!
The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online. The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their disputes for both domestic and cross-border online purchases. This is done by channeling the disputes to national Alternative Dispute Resolution (ADR) bodies that are connected to the platform and have been selected by the Member States according to quality criteria and notified to the Commission.
Timeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.
When searching for better deals in the internal market, it is suitable to consider possible resolution of problems that may occur after purchases elsewhere in the EU. Some vendors, especially from the neighbouring countries, may be reluctant to settle claims despite having promised to come directly to consumer’s home in the Czech Republic to resolve certain complaints.
Delivering on its Digital Single Market strategy, the Commission today presents two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales. The Commission today adopted two proposals: one on the supply of digital content (e.g. streaming music) and one on the online sale of goods (e.g. buying clothes online).
Flight attendants continue striking and Lufthansa may cancel its flights in the upcoming days as it has done since Friday. The strike would have an impact on more passengers than expected. These passengers have the right to free-of-charge care from the carrier, including meals and refreshments as well as accommodation if necessary when waiting for re-routing, said the European Consumer Centre Czech Republic today.
More than 250 million consumers regularly shop over the internet in the EU internal market. Considering the variety of offers – from serious deals to frauds – it is key to know elementary recommendations for safe purchases online not only in Europe, but also elsewhere in the world. A website in your national language doesn’t necessarily mean that the trader is based in your country and it takes just a minute to check elementary parameters of a purchase, emphasises the European Consumer Centre Czech Republic.
Thousands of air passengers will be affected by a wide national-wide strike on Friday September 18, 2015. No flights will be operated from 11 am to 1 pm and airport transport services will be affected by the strike from 6 am to 10 pm, national air carrier Finnair warned. This company offers its customers to change their flights through their customer services.
Following the Decision of August 24, 2015, Vilnius District Court filled a bankruptcy case for UAB "Air Lituanica" (enterprise code 302792426). Bankrupt administrator is UAB "Baklis", authorized R. Jacevicius. Bankrupt administrator accepts all pretensions of creditors till 23 rd of October 2015 by address: UAB "Baklis", Kęstučio str. 60-2, Kaunas, Lithuania, fax. (370-37) 33 19 45.
Five major car rental companies have agreed to significantly review how they deal with consumers thanks to a joint action from the European Commission and national enforcement authorities. Citizens will benefit from more clarity on insurance policies and tank refuelling options, more fairness when handling damages, and more price transparency. Complaints related to car rentals received by the European Consumer Centres have increased sharply in the last two years.
If you give us a minute of your time and answer several questions, your experience with online shopping in the EU will contribute to the results of a survey on consumers' situationand problems in the internal market. What sorts of things do you buy? What problems have you experienced? Who do you complain to and how satisfied are you with the outcome? Please click here. We'll be gratefull for your contribution.
Souvenirs from Bella Italia? Pay responsibly, pay attention! “They have succeeded in accumulating a greater mass of objects, but the joy in the world has grown less”, warned Dostoevskij. Such a monition can be addressed to those purchasing merchandise in Italy from pedlars or unauthorized websites: yielding to this temptation, indeed, can lead to criminal penalties and to administrative fines.
The Greek government revoked its previous decision on 18 July 2015 as regards the bank holiday and decided about the re-opening of bank branches as from Monday, July 20, 2015. Capital control measures still remain valid, but it should be stressed that these measures affect only accounts held in Greek bank institutions. People visiting Greece and holding accounts in foreign bank institutions are completely free to make cash withdrawals using their cards, up to the daily limit agreed with their card issuer.Credit and debet cards to be accepted as regular payment means in retail shops.
Visiting the festival Colours of Ostrava this year? Come and try luck at the stand of the European Commission, Erasmus + and European Consumer Centre! If you answer our questions correctly you may win interesting prices and more than that you can learn something new about your rights as a traveller in Europe, including information about the „ECC-Net: Travel“ app with phrases for claims in 25 languages, topics of united Europe from the Representation of the Commission in the Czech Republic and possibilities of studies abroad not only within the EU. Don’t forget to visit the new discussion stage Voices of Freedom with topics of the world nowadays. We are looking forward to meeting you at Colours from July 16 to 19!
Consumers all over the EU, Iceland and Norway enjoy several levels of protection against the delivery of goods which are not in conformity: next to the mandatory protection by law prohibiting the sales of goods not conform to their description, legal guarantees apply to faulty products and when purchasing an item, it is usual for the seller to propose a specific commercial warranty, sometimes referred to as an extension of the legal guarantee.
Let us invite you to the press conference on 10th anniversary of the European Consumer Centres' Network ECC-Net that will be held on June 2, 1 p.m., at the seat of the Czech Trade Inspection Authority. Free of charge assisstance of the ECC-Net over the past decade will be presented by the Director of ECC CZ Tomáš Večl, the Director General of the Czech Trade Inspection Authority Mojmír Bezecný and Deputy of the Minister of Industry and Trade Karel Novotný. New version of the ECC-Net: Travel application as well as a successfully resolved case will also be presented.
Airline Air Lituanica ceases its operations from mid-day of May 22, Friday. Airline management are stopping all regular flights and will put all the efforts so that the travelers would be affected as less as possible. The solution for some passengers is already found. Air Lituanica has agreed with Air Baltic - Latvian airline and passengers’ carriage is guaranteed within the next 8 days. For the rest of the flights will still be discussed. For updates see www.airlituanica.com/en.
The carrier TAP Portugal informs its passengers concerning difficulties caused by the pilots' union strike that will cause difficulties in TAP's regular operation between may 1st and may 10th. TAP is allowing, since the announcement of the strike, the passengers to rebook their reservations to other dates, without any cost, or to cancel and request a travel voucher, to be used within 1 year on TAP flights, in order to mitigate as much as possible the effects of the strike.
The Slovakian company VIP WINGS which operated the Danube wings airlines, was declared bankrupt. We advise consumers who purchased flight tickets via debit or credit card, but never flew nor got their money back, to ask their card provider for so called chargeback that would return the money paid to the bank account. Note that in most countries banks are not obliged to carry out chargeback by law, but according to ECC CZ experience they are willing to do so.
It's a big summer sale courtesy of the European Commission! From 1 July 2014, the EU will cut the price caps for data downloads by more than half: down from 45 cents per megabyte to 20c/MB. It will become even cheaper to use maps, watch videos, check mails and update social networks while travelling across the EU.
In the survey on the homepage of this website we ask questions concerning protection of consumer rights. You cannot win anything but a good feeling from correct answer. And the correct answers are presented in the news column after the poll question changes. And the correct answer to the question "What amount of compensation would you get when your flight is cancelled due to cancellation caused on carrier's side?" is 250 EUR. Read more about your air passenger rights here.
ECC CZ employees will give lectures on consumer rights in the European market shortly after the European Consumer Day. It will be on Tuesday march 18 in Hradec Králové and on March 20 and 21 in Jablonec nad Nisou.
Especially air passenger rights belong among the most interesting information for visitors of the travel trade fair Holiday World in Prague where the ECC Czech Republic has its stand from February 20 to February 23, 2014. If you have questions concerning your right in the internal market or your particular dispute with a trader based in other EU country, Norway or Iceland, come along. You can also compare offers of a number of tour operators and travel agencies as well as various towns and regions or many foreign countries.
Visitors of the tourism fair GO at Brno Exhibition Centre can visit the stand of the European Consumer Centre and learn about their rights when travelling abroad and resolution of potential problems with vendors from other EU countries as well as norway and Iceland.
What are your rights when flight is delayed or cancelled and when luggage is damaged, delayed or lost? You can find out at the Brno Airport on Wednesday December 11. European Consumer Centre will provide you with elemantary information at its stand at the departure hall from 1.30 p.m. to 7 p.m. More information on APR is available here.
Find enclosed information about obligation to use winter tyres when driving to various European countries. What are the different time periods or specific weather conditions within which you need to use such vehicle equipment? What is the required tread depth to be considered a winter tyre? Information has been provided by members of the European Consumer Centres' Network (ECC-Net). Find enclosed a brief summary in an excel file as well as more detailed information in pdf.
Tell politicians your opinion on rules of online shopping within the EU. Online discussions on e-commerce would start on October 14 and last till October 16, 2013, within the Single Market month. However, already now you can submit your suggestions here. Discussions on other topics concerning the Single Market have been held here.
Rail passengers are entitled to a partial refund of the price of their train ticket in the event of significant delay, even where that delay is attributable to force majeure, as found recetly by the Court of Justice of the EU. Carriers cannot rely on rules of international law which exempt them in cases of force majeure from paying compensation for loss suffered as a result of delay to avoid their obligation to refund.
Basketball moves to Slovenia where the European Championships will start on September 4, 2013. ECC Slovenia has prepared a special guide for foreign fans that provides useful information on guaranties when purchasing goods, transport services, healthcare etc. The guide is available here.
Intercultural band N.O.H.A., Lithuanian electro music, Irish dancers and much more of music will be prepared at the open air festival EUROPE AT KAMPA on Friday May, 15, from 3 p.m. Free entry. Come, have fun, learn something new about Europe and watch films about its dark history, visit the stands of EU Member States' embassies, taste a bit of foreign countries' atmosphere and get inspired for your summer vacation! You can also get useful information and advice from European information networks. Read more at the website of the European Days organized by the Representation of the Commission in the Czech Republic and join us!
The following information was provided by the ECC Cyprus. In Cyprus tourists can make payments with credit cards and EC cards problem-free and withdraw money from cash dispensers? Sights are open as usual and potential strikes that could influence holidays of the country’s visitors are not expected. No bottlenecks in terms of foodstuffs, medications or gas have been noticed. The present tourists haven’t reported any hostilities and all is claimed to be prepared for the touristic season as usually.
The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to which they are entitled. Learn more in the press release published by the European Commission whose proposal will now go through a long European legislation process.
More and more people seek help when experiencing problems with a trader from another EU country. The European Consumer Centres’ Network (ECC-Net) handled more than 72.000 enquiries and complaints from consumers. The Czech branch reported 10% increase in cases in which it acted on behalf of consumers.
The existence of a well-functioning ADR scheme is key for reaching a high number of mutually satisfactory solutions. This report by the ECC-Net aims to establish an overview of the current situation regarding ADR in the air passenger rights (APR) sector and to develop recommendations.
What to do at the airport when your flight was cancelled or your luggage didn’t arrive? You can easily check a free-of-charge mobile application which covers your passenger rights and which was launched by the European Commission. You may also use the information about the air carrier’s obligation of care in case of flight cancellation caused by a snow storm.
Many Consumers still experience problems when shopping online; this is shown in a new report released by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the ECC-Net, 31 000 complaints, concerned online purchases.
Information for consumers at four events called "Europe is at reach" in Prague, Liberec, Olomouc and Ústí nad Labem. Two lectures on consumer rights in Pilsen and Hradec Králové. This is the offer of the European Consumer Centre for the following Single Market Week from October 15 to October 20, 2012.
Hunting for cross-border bargains is a way for consumers to get the 'best deal' across the EU's internal market. Shopping online makes these bargains ever more accessible. But sometimes things can go wrong: there might be a problem with the goods or with delivery. To avoid difficult, costly and time-consuming legal procedures, the European Union is facilitating access to justice for consumers in Europe, so that they can effectively enforce their rights. The European Small Claims Procedure is one of the solutions available to resolve cross-border disputes in cases involving €2,000 or less. However, a new report from the European Consumer Centres Network (ECC-Net), released today, shows that this user-friendly procedure, available since 1 January 2009, is often under used. This is mainly because judges are not aware of the procedure - something the Commission intends to tackle vigorously.
Before the London Olympic Games we warned against unauthorized sellers of tickets. The Norwegian company Euroteam was one of these sellers and the Norwegian Ombudsman has decided to file the company a fee of about 175.000 Euro for selling tickets for the London Olympics. This is one of the reasons why the company faces bankruptcy. People who paid in advance for tickets which were not delivered or were not accepted by organizers of respective events (any event offered by Euroteam) can try to get their money back – in case they paid with a payment card, they can ask their payment card provider to execute the operation called chargeback when the price for a non-provided service can be returned to the payment card which was used for the payment of tickets. In case that the bank which issued the payment card would refuse to execute the chargeback operation, we recommend consumers to contact the European Consumer Centre Czech Republic to receive information how to proceed.
At nearly 30 European airports, the Day of Air Passenger Rights will be held on July 4, 2012. From 9 a.m. to 3 p.m., passengers at the departure hall of Terminal 2 of the Prague Airport will receive information about what their rights are and how to proceed in case of flight delay or cancellation, and how to enforce their rights when luggage is damaged and so forth. The event at the PRague Airport is organized by the European Consumer Centre Czech Republic together with the Civil Aviation Authority and European Commission. The Day of Air Passenger Rights will be also held for example in Rome, Paris, Wien, Warsaw, Bratislava and Budapest.
Euro Informer is a portable football fan guide informing about interesting places, exiting events in which to participate, and things that you need to know during the European Football Championship. If you want to participate in the Euro 2012 just take a moment to turn your phone into an all-wise companion who will help you to find a restaurant, parking or ATM. Euro Informer also will help you to get a taxi or find out interesting events that are happening in your area. It will also help you in troubles as it contains all the local emergency phone numbers and embassies in Poland and Ukraine.
Consumer Scoreboard shows where consumer conditions are best in Europe Brussels, 29 May 2012 – The spring Consumer Scoreboard published today on the occasion of the European Consumer Summit 2012 shows that in 2011 for the second year running after the fall in 2009 there were improvements in many EU countries. Consumer conditions are measured e.g. by consumer trust in authorities, retailers and consumer organisations, in the safety of products, the effectiveness of solving disputes and satisfaction with handling complaints. The Scoreboard also shows that consumers still cannot shop as easily across borders as they can at home, thereby missing out on greater choice and savings, with potential gains of as much as EUR 204 billion per annum.
The number of people who used the services of the European Consumer Centre Czech Republic increased almost three times within the past three years. ECC Lawyers provided free-of-charge help to resolve disputes against traders from other EU member states and advised how consumers shall enforce their rights in the European market where lower prices and higher quality of both goods and services can be found. The increase of the number of contacts was mainly caused by information requests from consumers who became victims of the so called web traps.
9 May is Europe Day. This should be more than just a day of celebration for citizens. As of tomorrow, the European Commission will be calling on citizens all over the European Union to help set the policy agenda for the next years and shape the future of Europe in the biggest ever EU public consultation on citizens' rights. Tell the EU what you think.
Thousands of football fans will go to Poland and Ukraine for the UEFA EURO 2012. How much will they pay for fuel, public transportation or meals in restaurants? How to claim goods? How is it with alcohol at the stadiums? You can find answers in the information kit by the European Consumer Centres' Network.
The Danish air carrier Cimber Sterling has declared bankruptcy couple of hours ago. The company owners decided not to financially support its operations which also included flights between Copenhagen and Prague. Stranded passengers can use the offer of Norwegean Air Shuttle and book available seats in its planes within a special fair valid until May 13, 2012. Passengers who provide flight tickets from Cimber Sterling can fly e.g. between Copenhagen and Prague for 75 EUR.
(Prague, March 29, 2012) General strike in Spain and strikes in Germany have affected thousands of passengers. The European Consumer Centre advices that even in this situation, when flights are cancelled or delayed, people have the right for free-of-charge assistance from the carrier, e.g. for refreshments and meals and accommodation if necessary.
Today we remind ourselves of the speech given by the American president J. F. Kennedy who in Congress on March 15, 1962, spotlighted the consumers' role in economics and as the first world politician addressed the need to protect the rights of consumers. Since then consumers and their organizations mark this date as the World Consumer Day. Also the European Consumer Centres' Network (ECC-Net) joins this Day as since 2005 they help consumers resolve their problems with traders from other EU countries as well as Norway and Iceland.
Spanair advises on its website on 28th January 2012, that all flights were cancelled. According to Spanair's Twitter profile @spanairinformac ECC Austria informs consumers about the current state of play.
What care is your air carrier obliged to provide you with when your flight is cancelled or delayed? What is good to know before you rent a car? How to claim goods in the EU? You will learn it if you come to the fair Holiday World 2012 at the Praha-Holešovice fairground from Thursday February 9 to Sunday February 12 and if you visit the CZ ECC's stand.
The European Consumer Centre Czech Republic has prepared its new web page. We believe that its content and structure will help you find answers to your questions and find solutions of your consumer problems with traders from other countries of the European Union, Norway and Iceland.