People experiencing problems with traders from other EU countries turn to the European Consumer Centre. Last year, there were 1,117 consumer contacts which represented 10% increase when compared with 2015. Most frequent areas are air passenger rights and e-commerce, followed by accommodation services and online dating sites. The centre informed about its 2016 review on the World Consumer Day.
Many consumers lose their money because they buy goods in e-shops that fail to provide any contact details and sales conditions. However, this is the elementary sign of fraud or unfair vendors who either don’t send any goods at all or the goods is of poor quality. On today’s Safer Internet Day, the European Consumer Centre warns: e-shops without any existing contact address aren’t trustworthy.
Some people get frustrated within the last week before Christmas because presents they ordered and paid online haven’t been delivered yet. Uncertainty increases especially when sellers don’t respond to requests for reimbursement. However, if consumers paid with card, they can get their money back. The European Consumer Centre’s Network advises to ask the bank who issued the card.
Advent markets start this weekend in the Czech Republic. Before travelling to Czech towns and cities, foreign consumers should read the following practical tips, advice and warnings relating to possible behaviour of some vendors. Beware of pickpockets in some cities and think about benefits of discounted goods.
Some consumers are afraid of losing their money when shopping online abroad. The European Consumer Centre advises to pay with cards or via electronic payment systems because they provide a good level of protection for the consumer.
Cockroaches under your bed, mould in the bathroom, dirt in the kitchen, and in addition some smell from the back yard of the hotel where a see view was promised – who experienced this, must have grumbled. But that’s not enough. It is necessary to speak up and require remedy or at least a discount from the paid amount. After their return from holidays, some consumers ask how to file a complaint and what is the period for such action.
The number of particular complaints in which the European Consumer Centre Czech Republic assisted consumers significantly increased. In 2015 it dealt with more than 600 cross-border disputes against vendors from other EU countries, Norway and Iceland. Consumers benefited from free-of-charge direct assistance or advice. The remaining part of 1,113 consumer contacts consisted of consumer queries concerning consumer rights in the internal market.
When on vacation many people lose attention and are less cautious as regards unfair conduct of sellers of goods or providers of services. The European Consumer Centre offers seven tips what to be aware of and how not to get cheated when travelling across Europe.
When searching for last minute offers, especially users of the internet should not rush into ordering a travel package or accommodation if they may wish to cancel it for any reason later. There is no right for withdrawal from the contract and especially services providers from other EU countries can claim high cancellation fees that can sometimes amount up to 100%.
Flight attendants continue striking and Lufthansa may cancel its flights in the upcoming days as it has done since Friday. The strike would have an impact on more passengers than expected. These passengers have the right to free-of-charge care from the carrier, including meals and refreshments as well as accommodation if necessary when waiting for re-routing, said the European Consumer Centre Czech Republic today.
More than 250 million consumers regularly shop over the internet in the EU internal market. Considering the variety of offers – from serious deals to frauds – it is key to know elementary recommendations for safe purchases online not only in Europe, but also elsewhere in the world. A website in your national language doesn’t necessarily mean that the trader is based in your country and it takes just a minute to check elementary parameters of a purchase, emphasises the European Consumer Centre Czech Republic.
Visiting the festival Colours of Ostrava this year? Come and try luck at the stand of the European Commission, Erasmus + and European Consumer Centre! If you answer our questions correctly you may win interesting prices and more than that you can learn something new about your rights as a traveller in Europe, including information about the „ECC-Net: Travel“ app with phrases for claims in 25 languages, topics of united Europe from the Representation of the Commission in the Czech Republic and possibilities of studies abroad not only within the EU. Don’t forget to visit the new discussion stage Voices of Freedom with topics of the world nowadays. We are looking forward to meeting you at Colours from July 16 to 19!
2015 marks the 10 years anniversary of the network of European Consumer Centres (ECC-Net) established in all 28 Member States of the European Union, Norway and Iceland and co-funded by the EU consumer Programme. Over the last 10 years, ECCs received more than 650,000 requests for information about their EU consumer rights - up 30 % between 2012 and 2014, and assisted about 300,000 consumers to deal with specific complaints relating to a cross border purchase– up 16 % in the same period. More than two thirds of these complaints could be resolved in an amicable manner between consumers and traders.
There are lots of difficult situations any traveller may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we've seen it all happen, haven't we? Thanks to ECC-Net: Travel app you now have the perfect tool to stay cool and express your rights in any European language.
Visitors of the tourism fair GO at Brno Exhibition Centre can visit the stand of the European Consumer Centre and learn about their rights when travelling abroad and resolution of potential problems with vendors from other EU countries as well as norway and Iceland.
More and more people seek help when experiencing problems with a trader from another EU country. The European Consumer Centres’ Network (ECC-Net) handled more than 72.000 enquiries and complaints from consumers. The Czech branch reported 10% increase in cases in which it acted on behalf of consumers.
At 30 airports in Europe, passengers can learn which obligations air carriers are obliged meet when a flight is cancelled or delayed or what amount of financial compensation one can ask for when luggage is damaged. This information is provided by the workers of the European Consumer Centres’ Network within a campaign called Air Passenger Rights Day which is also held at the Prague Airport today from 9 a.m. to 3 p.m. The event takes place also at the airports for example in Paris, Rome, Vienna or Warsaw.
The number of people who used the services of the European Consumer Centre Czech Republic increased almost three times within the past three years. ECC Lawyers provided free-of-charge help to resolve disputes against traders from other EU member states and advised how consumers shall enforce their rights in the European market where lower prices and higher quality of both goods and services can be found. The increase of the number of contacts was mainly caused by information requests from consumers who became victims of the so called web traps.
Thousands of football fans will go to Poland and Ukraine for the UEFA EURO 2012. How much will they pay for fuel, public transportation or meals in restaurants? How to claim goods? How is it with alcohol at the stadiums? You can find answers in the information kit by the European Consumer Centres' Network.
(Prague, March 29, 2012) General strike in Spain and strikes in Germany have affected thousands of passengers. The European Consumer Centre advices that even in this situation, when flights are cancelled or delayed, people have the right for free-of-charge assistance from the carrier, e.g. for refreshments and meals and accommodation if necessary.
On October 28, 2011, The European Consumer Centres Network (ECC-Net) launches the report "Air Passengers Rights Report 2011 - in the aftermath of the Volcanic Ash Crisis". The report focuses on several aspects regarding air passengers' rights in the EU today, in particular during 2010.
Would you like to rent a car on your holiday abroad and avoid potential problems with the car rental company? We have several tips that may help. For example, it’s really worth taking time to read the rental contract and insurance terms and conditions. It’s also a good idea to take a few photographs of the car on receipt and again when you return the car to the rental company.
The European Consumer Centres Network (ECC-Net) launches the report "Online Cross-border Mystery Shopping - State of the e-Union". The report reveals that in general consumers can be confident when shopping online across borders but it also shows obstacles that must be dealt with. Consumer conditions have improved when shopping online across borders compared to the ECC-Net 2003 report "Realities of the European online marketplace. A cross-border e-commerce project by the European Consumer Centre's Network". The findings support that as long as essential information is provided on the websites, consumers can feel safe shopping cross-border online. Surprisingly the presence of a Trustmark does not seem to make a difference.
The Czech European Consumer Centre's focus this year is on shopping via the Internet. The aim is to encourage Czechs to make use of distance shopping opportunities in Europe and to inform them of their rights in the European market.