Information about your rights and free help
in claims against traders from other EU states


Media > Videoclips

Why shop online? Watch this short clip


Are you affraid to shop online? Or do you already go online shopping? Watch a short clip of the European Commission showing why it e-commerce is so useful and interesting.

On you can see how a problem with an e-shop from another EU country can look like


Who shops online, might have had problems with goods delivery. Sometimes it takes time, sometimes the goods does not arrive at all. For a Czech resident, it is quite easy to push pressure on a Czech trader, whose seat is not far and also courts and the Czech Trade Inspection is quite close. But what to do when goods has been ordered and paid at a trader from another EU country?