The Czech Trade Inspection Authority, which is the host organisation of the European Consumer Centre Czechia, has moved to the new premises of the buildings of the Ministry of Industry and Trade at Gorazdova Street 24 in Prague 2. Therefore, the postal address of the ECC has also changed from Štěpánská 15 Štěpánská 44 to Gorazdova 24, 120 00 Praha 2. Nonetheless, the main communication channel remains online tools…
(Prague, 6 February) Influencers target the young generation with advertising, but social media sales are not always entirely transparent. Ads can be unintentionally hidden, offers unfair, product presentations distorted. That’s why today, on the global Safer Internet Day, the European Consumer Centres Network is calling on influencers to help protect the rights and health of their customers by being…
(Prague, December 31, 2023) Many people have not received the Christmas gifts they ordered for their beloved ones. If the seller does not refund the paid amount or does not even communicate, there is a way to get the money back without his consent. The experience of the European Consumer Centre Czech Republic shows that after paying online by card, the bank can help with a tool called chargeback, and after paying…
(Prague, 22 November, 2023) As Black Friday approaches, people are facing increasing pressure from online retailers to buy discounted items they may not even need. To combat possible manipulation, the European Consumer Centre offers the following tips: make a list of your shopping priorities, compare the prices of several e-shops, actually read a few reviews in addition to the star ratings, check the country of the…
